When to Contact Your Web Admin

Part of being a good content editor is knowing when something is outside your scope and when to ask for help. Here’s a straightforward list of situations where you should contact your web admin instead of trying to solve it yourself.

Always Contact Your Web Admin When You Need To:

• Add a new page to the site
• Remove a page from the site
• Add, move, or remove a link from the navigation menu
• Change the page template or overall layout of a page
• Install, update, or deactivate a plugin
• Change fonts, brand colors, or any site-wide design setting
• Fix a form that isn’t submitting correctly
• Create, edit, or delete a user account
• Respond to a WordPress update notification
• Recover something you accidentally deleted and can’t find in Trash
• Edit ACF custom fields (those special fields outside BeaverBuilder)
• Touch any code — PHP, CSS, JavaScript, or HTML

Also Contact Your Admin When:

• Something on the site looks broken and you didn’t change it
• A page is displaying strangely on mobile but looked fine on desktop
• You see an error message you don’t recognize
• You’re unsure whether a change is safe to make

How to Write a Helpful Support Request

When you reach out, your web admin will be able to help you faster if you include:

• The URL of the page that has the issue
• A screenshot of what you’re seeing
• What you were trying to do
• What happened instead
• Whether the issue appears on desktop, mobile, or both

💡 Tip: When in doubt, reach out. No question is too small. It’s always faster to ask first than to fix a problem after the fact.